FAQ
I thought this was fragrance-free—why does it have a scent?
Great question! There's a difference between fragrance-free and scent-free. Our products are fragrance-free, meaning no artificial fragrances are added (you won't see 'fragrance' on the ingredient list). The scent you notice comes from natural, plant-derived ingredients, making it safe for sensitive skin. It has a fresh aroma that’s not only pleasant but also provides calming and soothing benefits for your pup.
My pump feels stiff, and the foam isn’t coming out strong. What should I do?
Oh no! We’re sorry to hear that. The first few pumps might be a bit tough, but the pump should work smoothly after a few uses. If it’s still rough or the foam isn’t coming out strong even after several tries, please email us at support@petoracares.com. There may be a manufacturing hiccup, and we’ll be happy to send you a replacement pump right away!
My pet accidentally licked the product, would she/he be okay?
Not to worry! Our products are crafted from plant based ingredients, so a small taste won't harm your furry friend. However, like with any product, excessive consumption could lead to issues.
Can cats use this product?
This foaming wash is specifically formulated for pups. But don't worry—our team is working on something special for cats and kittens. Stay tuned!
