FAQ
PRODUCTS
Where are your products manufactured?
Our products are manufacutered in Korea, certified facialilties.
Does your product do animal testing?
Never! We're proudly cruelty-free, and our products are formulated without any animal-derived ingredients. Instead, we conduct rigorous lab testing to ensure quality and effectiveness.
Are your products all-natural or organic?
At petora, we believe in the power of nature but also understand the importance of effectiveness. That's why we meticulously craft our products with a blend of natural, organic, and clean ingredients, ensuring they're not only safe but also highly effective. Our formulations adhere to EWG green standards, offering a harmonious balance of nature and science for your pet's well-being.
Are your products third-party tested?
Yes! As a cruelty-free brand, we prioritize ethical practices. We conduct in vitro testing using cells to ensure the effectiveness of our products while maintaining our commitment to cruelty-free practices.
SHIPPING & RETURNS
How much does shipping cost?
We offer complimentary standard shipping on orders over $50.
Orders under $50 have a flat shipping fee of $7.99.
How soon will my order ship?
Orders typically ship within 1-2 business days after purchase. You'll receive a confirmation email with tracking information once your order is on its way.
When will I receive my order?
The package will arrive approximately 5-10 business days from date of purchase (Hawaii, Alaska, Puerto Rico & US Virgin Islands may experience longer transit times).
Can I track my order?
Once your order ships, you'll receive a tracking number via email to monitor the delivery status.
Do you ship internationally
We do not currently offer international shipping.
What is your return policy?
We want you and your furry baby to be 100% satisfied with our products. If for any reason you are not completely satisfied, simply shoot us an email at support@petoracares.com within 30 days of purchase. We'll guide you through the return process and issue a full refund for your order, minus shipping fees ($7.99).
Will I be responsible for covering return shipping expenses?
We are sorry, but return shipping fees are non-refundable. As per our policy, you'll be responsible for covering the return shipping costs when sending back your items.
ORDERS
My order arrived with something missing/incorrect/damaged.
If your package arrives missing an item, with incorrect items, or with any damage to the items, email us right away at support@petoracares.com. Please include photos of your packing slip and any damage.
Can I cancel or modify my order?
Orders are processed and shipped swiftly after submission.
Please reach out to support@petoracares.com. While we'll do our best to accommodate modifications, we can't guarantee changes or cancellations once your order is placed.
What should I do if my package seems to be lost?
If you suspect your package has been lost or stolen, don't worry! Just shoot us an email at support@petora.com, and we'll investigate your delivery for you. Please reach out to us within 20 days of placing your order.
