Our skincare products are manufactured in certified facilities in Korea, ensuring the highest quality standards. The comb is produced in China, adhering to strict quality controls.

Absolutely not! We're proudly cruelty-free. For our selected skincare products, we conduct rigorous lab testing, including in vitro (cell) testing, to ensure quality and effectiveness while upholding our commitment to ethical, cruelty-free practices.

At Petora, we harness the power of nature while prioritizing effectiveness. Our products are meticulously crafted with a blend of natural, organic, and clean ingredients, ensuring they’re not only safe but also highly effective. Adhering to EWG green standards, our formulations offer a perfect balance of nature and science for your pet’s well-being—think of it as clean beauty for pets!

We offer complimentary standard shipping on orders over $60.

Orders under $60 have a flat shipping fee of $7.99.

Orders typically ship within 1-2 business days after purchase. You'll receive a confirmation email with tracking information once your order is on its way.

The package will arrive approximately 5-10 business days from date of purchase (Hawaii, Alaska, Puerto Rico & US Virgin Islands may experience longer transit times).

Once your order ships, you'll receive a tracking number via email to monitor the delivery status.

We do not currently offer international shipping.

We want you and your furry baby to be 100% satisfied with our products. If for any reason you are not completely satisfied, simply shoot us an email at support@petoracares.com within 30 days of purchase. We'll guide you through the return process and issue a full refund for your order, minus shipping fees ($7.99).

We are sorry, but return shipping fees are non-refundable. As per our policy, you'll be responsible for covering the return shipping costs when sending back your items.

If your package arrives missing an item, with incorrect items, or with any damage to the items, email us right away at support@petoracares.com. Please include photos of your packing slip and any damage.

Orders are processed and shipped swiftly after submission.

Please reach out to support@petoracares.com. While we'll do our best to accommodate modifications, we can't guarantee changes or cancellations once your order is placed.

If you suspect your package has been lost or stolen, don't worry! Just shoot us an email at support@petora.com, and we'll investigate your delivery for you. Please reach out to us within 20 days of placing your order.